Welcome to Aerolink Rides ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of the personal and operational data processed through our website and mobile application portal available at https://rides.aerolinkrides.com/.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web platform and mobile application (the "Service"). Please read this policy carefully.

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1. Information We Collect

We collect information necessary to deliver transport management, dispatch coordination, billing, and operational logistics services. This includes:

• Account Credentials: Mobile numbers, passwords, user IDs, and role assignments (Admin, Supervisor, Counter Manager, Driver).
• Passenger & Guest Data: Guest full names, mobile phone numbers, pickup locations, drop destinations, and custom route tracks.
• Vehicle & Fleet Information: Vehicle registration numbers, driver names, vehicle category classes, and fleet ownership details.
• Financial & Transaction Data: Base tariff rates, toll charges, extra allowances, discounts, payment settlement methods (Cash, UPI, Credit/Debit Cards), and UTR reference transaction numbers.
• Corporate Tax Data: Company names and 15-digit GSTIN numbers for corporate B2B invoices.
• Device & Technical Information: IP addresses, browser types, operating systems, app version details, and local cache metadata stored via Service Workers.

2. How We Use Your Information

We utilize collected information solely for business, operational, and billing management purposes, including:

• Generating, processing, and archiving custom ride invoices and dispatch slips.
• Calculating driver settlement payouts, deductions, and counter profit margins.
• Authenticating authorized staff users and maintaining role-based access security.
• Providing analytics dashboards on trip trends, routes, and settlement channels.
• Offering operational assistance via customer and technical support channels.

3. Data Protection and Security

We implement strict technical and organizational security measures to protect your personal and financial information:

• All network communications are encrypted via secure SSL (HTTPS) protocol.
• Database connections utilize secure prepared statement parameters to prevent unauthorized access.
• User authentication session tokens are maintained securely with immediate access termination upon logout.

4. Information Sharing & Third-Party Access

We do not sell, trade, or rent personal or operational data to third parties or advertising networks. Data is shared internally strictly on a need-to-know operational basis (e.g., assigning a driver to a guest trip).

We may disclose information only if required by applicable Indian law, judicial court orders, or law enforcement requests to protect legal rights and public safety.

5. Device Permissions & Mobile App Storage

When installed as a Progressive Web App (PWA) or Trusted Web Activity (TWA) Android App, the application may require minimal device storage access to:

• Store offline caching assets (Service Worker cache) for faster page loads.
• Retain user session state and UI preferences across app sessions.

6. Children's Privacy

Our Service is intended exclusively for operational administrative personnel, drivers, and transport clients. We do not knowingly collect personal information from children under the age of 13.

7. User Rights and Data Deletion

Authorized users have the right to request access to, correction of, or deletion of their account records or historical invoice data stored in our system, subject to legal record-keeping obligations.

To request data deletion or profile correction, please contact our administrative support team using the details below.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in operational practices or legal requirements. Updated policies will be posted directly on this page with an updated effective date.

9. Contact Us

If you have any questions, concerns, or data requests regarding this Privacy Policy, please contact us at: